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Display & care
Care Guide
Questions to ask about displaying, handling and caring for your individual felt keepsake.
Before choosing a display spot
Measure the surface and ask for the finished footprint, height and base arrangement. A narrow ledge may leave less room than the photograph suggests.
Ask for instructions for your piece
Care depends on the fibres, shape, support and any attached details. Ask where the piece can be held when moving it, what to use for surface dust and what to do if it gets damp. Wait for piece-specific advice before using water, brushes or cleaning products.
Keep a care note
Keep the agreed materials, handling instructions and order reference together. If something comes loose, take a clear photograph and describe the change through your order conversation before attempting a repair.
For a gift, pass the care note on with the piece.