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Contact Dearfelt
Find the right next step for a new keepsake, an existing order or a general question.
A new keepsake
Use the enquiry planner to describe your pet, the details you want to keep and your destination.
An existing order
Reply through the conversation or invoice channel used for your order. Include the order reference, the question and any details that have changed. For a delivery issue, keep the packaging and take a clear photo.
General and collaboration enquiries
General enquiries are not yet open. For an existing order, use the contact details on your original confirmation.